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Some PS5 and Xbox Series X pre-orders ‘won’t arrive on launch day’

This generation’s already off to a rough start (pic: Metro)

Retailers have begun warning customers that they may not get their PS5 or Xbox Series X pre-orders on time – and some have to wait till 2021.

Pre-orders for the next generation of consoles hasn’t exactly been a smooth process, with both the Xbox Series X and PlayStation 5 selling out almost immediately.

And now some customers who were fortunate enough to land a pre-order are being informed that they might not even get their new console on launch day.

Amazon has reportedly sent emails informing customers who have pre-ordered either console about this, citing ‘high demand’ as the reason.

Getting the same email from Amazon about potential Xbox Series X launch day delays as they sent for my PS5 preorder. Definitely seems like they’re just covering their bases for whatever happens. — Jonathon Dornbush – Black Lives Matter (@jmdornbush) September 25, 2020

According to VGC , UK retailer ShopTo has said the same about its PS5 pre-orders, writing: ‘We have received the allocation details from Sony and, unfortunately, we regret to inform you that we will not be able to fulfil your pre-order on day one/release date.’

However, ShopTo does advise that customers don’t cancel their pre-orders, in the event that someone else does cancel or Sony makes additional stock available.

Some PS5 pre-orders won’t arrive until next year (pic: Metro)

Meanwhile, those who pre-ordered a PS5 via GameStop Ireland have been told that they won’t be receiving their pre-orders until 2021.

Multiple people passed this news on to VGC , with GameStop Ireland only saying this is ‘due to circumstances out of our control.’

While this doesn’t mean those who pre-ordered have had their orders cancelled, the whole point of pre-ordering the consoles was to have them on launch day and there’s no indication of roughly how much longer some customers will have to wait.

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Microsoft has stated that pre-orders for the Xbox Series X and Xbox Series S will become available again in November.

In fact, at the time of writing, the Xbox Series S is still in stock at a few UK retailers, such as GAME , Argos , and Smyths .

As for the PS5, Sony has apologised for the disastrous initial pre-orders , which became available with no warning despite Sony saying it wouldn’t do that, and promised more pre-orders in the future.

The Xbox Series X and Xbox Series S will release on November 10. The PlayStation 5 will release in the UK on November 19.

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