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The Economist explains: How bookmakers deal with winning customers

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888, an online betting firm, was fined a record £7.8m ($10.3m) in August after more than 7,000 customers who had chosen to ban themselves from their betting accounts were allowed to retain access. Yet away from the regulator’s gaze, bookies often stand accused of the opposite excess: being too prompt to shun winning customers. Successful bettors complain that their accounts get closed down for what are sometimes described as business decisions. Others say their wagers get capped overnight to minuscule amounts. The move may be unpopular with punters, but in most parts of the world it is legal.Operators say scrutinising winners is necessary to help prevent fraud. Competition in the gambling industry increased with the arrival of online betting, prompting bookmakers to offer odds on markets they did not previously cover. In some, such as Eastern European football leagues, low wages and late payments make fertile ground for match-fixing. A winning streak at the windows can signal foul play. Most often, however, efforts to spot savvy customers are not rooted in a desire to thwart dodgy schemes. Rather, they are part of what industry insiders call “risk management”: to remain profitable, bookies seek to cap potential losses. As one betting consultant puts it, “Bookmakers close unprofitable ...

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