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Spillemyndigheden Resolves Self-Exclusion Error

The Danish regulator, Spillemyndigheden , announced that it has resolved a self-exclusion issue that affected over a thousand people. The regulator also identified an error in Denmark’s “No thanks to gambling advertisements” scheme. Both issues have since been corrected and reported to the Danish Data Protection Agency .



For reference, the initial error saw self-excluded players able to access certain games. According to Spillemyndigheden, the issue affected people who had just renewed their ROFUS self-exclusion . The authority explained that the renewal maintained the original exclusion but failed to cover games that were newly added to the exclusion scheme.



A total of 1,200 players were affected by this issue, Spillemyndigheden reported. The regulator emphasized that this issue has since been fixed and that the affected players are now excluded from gambling.



In the meantime, Spillemyndigheden identified an error in “No thanks to gambling advertisements,” which was also promptly fixed. The Danish watchdog also ensured that these errors will no longer happen to future registrants.



Spillemyndigheden Regrets the Error



Spillemyndigheden reported the case to the Danish Data Protection Agency as a data breach. The regulator emphasized its desire to protect the Danish players and provide them with reliable self-exclusion.



The Danish watchdog explained that it makes a great effort to ensure that ROFUS is a stable and reliable service that its players can trust. Because of that, the regulator said that the aforementioned error was “very regrettable.”



All affected people are set to receive a direct message. Players who still have any questions should contact Spillemyndigheden.



The Authority Asked Operators to Weigh in on AML System



In January, the regulator worked on enhancing Denmark’s new anti-money laundering system, GoAML. The solution, operated by the Money Laundering Secretariat, has been designed to identify and flag instances of potential money laundering or terrorism financing.



Spillemyndigheden invited gambling operators to weigh in on the system and suggest new money laundering indicators. According to the authority, the current system fails to properly reflect the complexities of the gambling sector, which is why changes are needed.

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